Delivery Policy

Here is an overview of our delivery charges based on your location and order value:

United Arab Emirates:

Please note that free delivery does not apply to orders from remote areas. Contact our sales representatives for additional charge details.

Saudi Arabia:

Cash/Card on Delivery is not available for customized equipment and specialized game tables. For remote regions in UAE and KSA, Cash/Card on Delivery is not applicable. Installation may take 3-6 working days in such cases.

Installation Policy

We provide free installation for equipment orders in UAE and KSA. Our qualified engineers will set up your equipment at your convenience. However, please note that the following items are not eligible for installation:

In KSA, free installation is available for orders from Riyadh, Jeddah, Dammam, and provinces within a 100 km radius of these cities. Additional charges apply outside this zone. Contact our sales representatives for details. Installation of the equipment shall be completed within 48 hours from the time of delivery.

Return & Refund Policy

United Arab Emirates:

Regarding equipment, once the product has been shipped and installed, we do not accept returns. If a manufacturing defect is detected during installation, the equipment will either be repaired at no cost or replaced as a final solution.

Please refer to the following list of items that are ineligible for returns:

Please note that the return and refund policy does not apply to manufacturing and pre-ordered items.

Saudi Arabia:



In the event that a payment is made through a third-party payment gateway, such as Tabby, Postpay or Tap, and a refund is requested for a particular order, our refund process will be as follows:

This approach is adopted to maintain financial transparency and to account for the fees associated with the original transaction. We appreciate your understanding of this policy and are committed to facilitating efficient and fair refund processing. If you have any questions or concerns regarding refunds or this policy, please do not hesitate to contact our customer support team for further assistance.

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