Delivery Policy

Here is an overview of our delivery charges based on your location and order value:

United Arab Emirates:

Please note that free delivery does not apply to orders from remote areas. Contact our sales representatives for additional charge details.

Saudi Arabia:

Cash/Card on Delivery is not available for customized equipment and specialized game tables. For remote regions in UAE and KSA, Cash/Card on Delivery is not applicable. Installation may take 3-6 working days in such cases.


Installation Policy

We provide free installation for equipment orders in UAE and KSA. Our qualified engineers will set up your equipment at your convenience. However, please note that the following items are not eligible for installation:

In KSA, free installation is available for orders from Riyadh, Jeddah, Dammam, and provinces within a 100 km radius of these cities. Additional charges apply outside this zone. Contact our sales representatives for details.

Return & Refund Policy

United Arab Emirates:

Regarding equipment, once the product has been shipped and installed, we do not accept returns. If a manufacturing defect is detected during installation, the equipment will either be repaired at no cost or replaced as a final solution.

Please refer to the following list of items that are ineligible for returns:

  • Products that have been used or damaged by the customer and are not in the same condition as when received.
  • Any product that has been previously used.
  • Unassembled products that have been assembled or installed without any defects or faults.
  • Products with tampered or missing serial numbers.
  • Products that are not eligible for return due to a "Change of mind."
  • Products falling under specific health and hygiene-related categories, which include but are not limited to swimwear, wearable technology, socks, nutrition products, earplugs, goggles, swimming paddles/fins, sports bras, panties, gloves, insoles, bandages, hand wraps, towels, mats, and similar items.


Please note that the return and refund policy does not apply to manufacturing and pre-ordered items.


Saudi Arabia: